Return Policy

Gate Automation Supplies' Returns Policy

All goods being returned to Gate Automation Supplies must be accompanied with a Unique Returns Number or URN and a Contact Form

At Gate Automation Supplies, we want you to be satisfied every time you buy from us. Should you need to return goods, please see our returns policy below.

Should you need to return goods please call Gate Automation Supplies on 03300 883 890 stating your original invoice or delivery note number and reason for return. You will be issued with a Unique Returns Number or URN against which to return the product. This will enable us to track your return and deal with it efficiently.

This number is very important. Without a URN Gate Automation Supplies cannot handle, process, replace or reimburse any goods so please be sure to clearly label returned goods with a URN taking care not to mark or damage any goods or packaging.

If you have cancelled or have unwanted goods, please notify Gate Automation Supplies Customer Service on 03300 883 890 or email [email protected] we will ensure to respond to you as soon as possible.

If you cancel, you must ensure that the goods are packaged adequately to protect against damage. You will be fully reimbursed on receipt of goods, received in the condition in which they were dispatched. This cancellation policy does not affect your legal rights.

In the unlikely event you receive damaged goods we will arrange a replacement item for you. Please be sure to notify Gate Automation Supplies within 7 working days of receipt that an item has been received damaged (please see risk below) so that we can resolve the issue speedily.

Gate Automation Supplies is unable to process any claims for damages if goods have not been signed for as damaged.

So please take care to check quantity of pieces delivered against the carrier's paperwork and note any damages and shortages against the carrier's documentation before signing for your items. This is very important so please take care to do so.

Should you receive incorrect goods please be sure to notify Gate Automation Supplies within 7 working days of receipt so that we can resolve the issue speedily. Please call on 03300 883 890 to be issued with a URN.

We can only accept liability for non-deliveries if we are notified within 7 working days of the advised/anticipated delivery date so please be sure to call us ASAP to ensure a satisfactory resolution.

In the event that your goods develop a fault please contact our Technical Support Team on 03300 883 890 who will endeavor to help rectify any issues. So that they have the best chance of assisting you, please call once you have located the relevant manual(s) and have access to the equipment experiencing the fault. We are largely unable to offer assistance if you are not with your goods. Manuals are issued with goods at the point of sale but if you be unable to locate one, manuals for most products are available on this site.

All Gate Automation Supplies products are covered by a Return to Base Warranty. Warranties are specified by the manufacturers and are issued by Gate Automation Supplies at the point of sale. Warranties remain valid for a fixed period and are dependent on suitable maintenance having been carried out. In general the period of warranty is 1 year for most products. Batteries are not included in any warranty.

Goods returned to Gate Automation Supplies for a claim under warranty will be inspected and tested. If they are found to have failed under warranty they will be either repaired or replaced at the discretion of Gate Automation Supplies. Replacement is with either a new item or a service replacement item at the discretion of Gate Automation Supplies and the item will be dispatched to you free of charge. Replacements will be covered for the time remaining on the warranty for your original purchase. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange.

Please be aware you are responsible for ensuring the product is suitably packaged for return. The goods must be returned in the original packaging. We recommend the original packaging be kept for no less than three months in case of a fault developing. Please take care to carefully wrap any returning consignments. 

Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Gate Automation Supplies will advise you of the cost of any proposed repairs and your authorisation will be sought before any work is carried out.

We will only deliver goods to the address on the Purchase Order and goods will not be left without a signature. Please check for damages, shortages or incorrect goods at the time of delivery when you affix your signature.

In case of damages, shortages or incorrect goods supplied, Gate Automation Supplies must be informed within 7 working days of receipt.

Remember, a URN is essential so call Gate Automation Supplies to be sure of a satisfactory resolution.


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